Returns and Replacements

At Electric Flex, every item is made to order—just for you. That means less waste for the planet and a product that’s created with purpose. Because of this, we can’t accept returns or exchanges for size, color, or change-of-mind. 

Tip: Please double-check our size charts before ordering to make sure you get your best fit.

But don’t worry—we’ll always make things right if there’s a problem with your order.

What if I received something damaged or wrong?
We’ll make it right! We’ll replace or refund your order if:

  • The item arrives damaged or defective.

  • You received the wrong item.

  • Your order was lost in transit (based on carrier confirmation).

If any of these apply, contact us within 14 days of delivery at electricflexinit[at]gmail.com with:

  1. Your order number

  2. A description of the issue

  3. A photo (if applicable)

We'll contact you with an address for return and get you sorted out as soon as possible.

When will I get my refund?
Once we receive and inspect your return, we’ll issue a refund to your original payment method within 5-10 business days, depending on your method of payment. 

    Questions?
    We’re here to help. Reach out anytime at electricflexinit[at]gmail.com and we’ll do everything we can to make sure you’re happy with your order. 

    We’re not a big-box brand. We’re a mission.
    Thanks for supporting something with purpose.